Why choose Insider Creations?
Photo credit, Tahlia Doyle
Ben Tilley, the Founder and CEO of Insider Creations, has a unique perspective. With a background in both technology and fine jewelry, he saw that jewelry production was hopelessly outdated, difficult to work with, and – perhaps worst of all – prone to stealing or losing designs. Too many companies were focused on just one aspect of jewelry production: working in brass, for example, or designing only earrings.
As a result, aspiring jewelry brands were leaving the market instead of sharing their vision with the world.
Ben had a vision for a company that fought the jewelry industry’s bad habits. At Insider Creations, we focus on communication, quality, efficiency, and partnering with our customers. We boast a solution-based view of projects, the ability to scale with our customers, strong communication systems, a customer obsession, world-leading design skills, flexibility, friendly repair policies, and – of course – we will never steal your designs.
A solution-oriented team
Our solution-oriented approach to the jewelry business allows us to be supremely efficient, saving you money and ensuring the highest quality final product is precisely as you dreamed it. From our global sourcing capabilities to our ability to meet most timeframes, we will always find a way – even if that way is with another supplier. Take the worry out of design, sourcing and production: we have your back.
Customer-obsessed support
Our expert team knows the jewelry industry inside and out. We have the tools and skills to find a solution to any challenge. And our account managers are uniquely prepared to answer any question, whether specific to your project or more generally about ensuring your success in the jewelry business. (Need a recommendation or advice? They’re here for you.) Our customer obsession means we answer our phones, we organize meetings at times that work for you, and we provide a level of communication that you just won’t find anywhere else.
A world of sourcing options
Looking for a unique chain, a custom carved stone, or an obscure gemstone? Thanks to our global sourcing capabilities, proximity to New York’s diamond district, and years of experience, sourcing is rarely a challenge for our team. And we know exactly how to work with each piece, whether extracting the perfect shine from a diamond or recommending a superior clasp. Our in-house jewelers are masters of their craft and ready to dedicate that skill to your collection.
A robust customer portal
Gain access to every detail of your collection, from the initial sketches and CADs to the state of production, tracking information, marketing resources, your account manager’s calendar, and a thorough knowledge base that includes commentary and jewelry trends. Our team uses the same portal to closely track and review every step of the design, sourcing and production process, allowing us to maintain a high level of quality and consistency for each order.
A quality product – and a return policy to match
We stand behind every piece we develop. After all, each of our customers is also a partner: your success is ours. Jewelry should be able to stand the test of time, and we hope that our pieces are passed down for generations. If there is ever a production mistake or faulty piece, we will find a solution to make our customers – and yours – happy.
Secured designs
The jewelry industry needs to clean its act up. We’re tired of designers or manufacturers stealing designs. We keep your designs secured and will never duplicate them unless it’s for you. You even retain ownership of any designs developed with our team.